At H2N BOUTIQUE, we prioritize customer satisfaction and want you to love your purchase. If for any reason you are not completely satisfied with your order, please review our return and refund policy outlined below. If you have any questions or need assistance, do not hesitate to contact us at [your contact email].

Return Eligibility

• Time Frame: To be eligible for a return, you must contact us within 30 days of receiving your order.
• Condition: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging.
• Non-returnable Items: Certain items cannot be returned, including:
  • Customized or personalized products
  • Gift cards
  • Sale items

Return Process

1. Contact Us: Email us at [your contact email] with your order number and reason for return. Please include any relevant photos if the item is defective or damaged.
2. Approval: Once your return request is approved, we will provide you with a return shipping address and instructions.
3. Shipping: Pack the item securely and send it to the provided address. You are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you via email. If your return is approved, we will process your refund within 5-7 business days.
• Method of Refund: Refunds will be issued to the original payment method. Depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your contact email] with your order number and details of the issue. We will provide instructions on how to proceed with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your contact email]. Provide your order number and a clear description of the issue, including photos if possible. We will work with you to resolve the issue promptly, either by offering a replacement or issuing a refund.

Sale Items

Only regular priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

Late or Missing Refunds

• Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement again.
• Contact Your Bank: It may take some time before your refund is officially posted. Contact your bank or credit card company, as there is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [your contact email].

Contact Information

For further assistance, please contact our customer service team at:

• Email: [your contact email]
• Phone: [your contact phone number] (if applicable)

Thank you for shopping with H2N BOUTIQUE. We appreciate your business and are committed to providing you with high-quality fashion items and excellent customer service.